A: MyServ enables a transparent communication channel and faster resolution for your service needs, optimizing your operation expenses (ex: machine downtime).
A: You can customize the dashboard content on MyServ to be able to visualize the below data:
A: Yes, all dashboards except the default dashboard of the machines visible to the user can be deleted. It is possible to edit the dashboard, for example: dividing the dashboard into sections, changing the name of dashboard, adding/removing widgets on the dashboard or repositioning the widgets on the dashboard.
A: Yes. There is an export function that allows the data of individual sensors to be written to a downloadable CSV file.
A: The dashboard can be divided into any number of sections in order to structure it. Widgets (diagrams) can be created in these sections, which can visualize all the data provided by the machine.
A: In order to compare the data of several systems, it is possible to create custom dashboards. These can contain data from different machines.
A: Yes. All data can be manually removed from the cloud at any time. Our data management page gives you full control over your data. You can configure how long the data should remain stored in the cloud or which data should not be transferred at all.
A: The machine, process and user data is located in highly secure cloud and on-premise databases and maintained by Jenoptik.
A: The software can be accessed by 3 different types of Users at your company.
A: You can create service Tickets for downtime, software updates, Spare part request and track Ticket status for higher service transparency across your organization. While creating a service request, you can also attach 5 files with each file not exceeding a size limit of 2MB.
A: No, currently after successful creation of a service Ticket it is not possible to edit or delete the Tickets. But any changes made by Jenoptik Service team would be visible to you on the MyServ platform.
A: Yes, You can still create/view service tickets even if your machines are not connected with IoT/Cloud. All your machines (IoT connected/Not connected) are available on MyServ in order to raise service requests, and we encourage you to use MyServ as your first preferred channel of communication with Jenoptik Service for a higher quality of transparency and service provided.
A: No. The data analysis of the data is only limited to the customer who owns the data. It is accessible by customer and JO Service team for supporting the production of the customer. Jenoptik is responsible and accountable for protection of confidentiality of customer data on the platform.
A: Please contact Jenoptik Service team with the Email address laserprocessing.service@jenoptik.com.
A: The software is a web application and can be used from any internet connected device with a browser. We recommend using a chrome browser for a better experience of the platform.
A: MyServ uses the port number 443 (HTTPS), 80 (HTTP) for outbound traffic and port 22 (SSH) is used for inbound traffic which will be used by JO Service for update and maintenance of the IoT edge devices at the production floor.
A: Please contact your Sales partners or Jenoptik Service team (laserprocessing.service@jenoptik.com).
A: Please contact your administrator in the company or write an email to laserprocessing.service@jenoptik.com.
A: As part of SLA of Microsoft Azure, IoT services have an availability of 99.9%. Refer Licensing Documents.
A: No, It is a future use case planned for MyServ. However, conclusions can be drawn about the maintenance status of the system based on the data provided and our own experience.
A: No Automatic analysis is performed on the data. In the next releases it is planned to add threshold values to the widgets to send auto-notifications in cases of data anomalies. In the future it is planned to integrate Artificial intelligence to perform an automated analysis of data.
A: Yes. Jo Service user can change the Ticket contents by editing the documentation document attached with MyServ.
A: No, at present, there is no possibility to perform remote service using MyServ. The remote connections with the machines will continue to be provided using the VPN boxes provided.
A: Newer machines with the label “IoT-Ready” already include all necessary hardware components. For retrofitting older machines, all hardware and installation costs are expenses to the end customer. The license of cost of MyServ will not include any hardware or installation services.